Policy/Shipping

Store Policies:
Processing time on new releases is 7-14 business days not including holidays and weekends and 2-5 days outside of the new release window. This may change due to unforeseen circumstances, holidays, etc. Updates for shipping TAT are usually released in our Facebook group (link at the bottom of this page). We recommend joining the group to stay up-to-date on shipping times.

Orders are processed in the order that they are received. You will receive your tracking on the email that was registered.

Receiving a tracking number doesn't mean that the package is en route. It means that the label was printed and we will begin processing your order.

If you have any questions about the processing time or shipping of your order, please email us at deevateam@gmail.com.

We need to charge sales tax accordingly per local tax rates in states where it is applicable. Big Cartel will automatically calculate your sales tax based upon the address entered during checkout.

By purchasing from our shop, you agree that you are at least 18 years old or have permission from a parent/guardian.

Pre-Orders:
Some special items are a pre-order, and will be designated as such in the listing. The expectation for shipping will be stated in the listing, so please read carefully. Any products ordered with a pre-order item will ship when the pre-order item ships. If you need the other products sooner, please place two separate orders.

Discounts/Codes:
In order to receive discounts or free shipping when applicable, the code must be entered at the time of checkout. We cannot be held liable for discounts not applied because the code was not entered and verified upon checkout, and refunds will not be given for codes that were not added at time of checkout. If you are having issues with a code showing as invalid, please email deevateam@gmail.com PRIOR to placing your order. Some codes are restricted to members of Facebook groups as a perk to being a member of that group. Please join the corresponding Facebook group prior to using the code. If you are not a member and use the code, your order may be refunded and cancelled.

Swatchers:
We are currently set with our Swatcher roster, but if we open an opportunity to join the Deeva team as a swatcher, we will announce it on social media. Follow our Facebook and Instagram accounts to keep up-to-date on upcoming opportunities!

Refunds/Combined Shipping:
We can ship to virtually any address in the world, US and International! All products ship from Margate, FL. Note that there may be restrictions on some products, and some products cannot be shipped to international destinations. Please read such exclusions on individual listings.

PLEASE NOTE DURING THE CURRENT GLOBAL COVID-19 CRISIS, SHIPPING TRANSIT TIMES ARE TAKING LONGER WITH INTERNATIONAL DELIVERY TIMES TYPICALLY RUNNING 30-60 DAYS AFTER LEAVING OUR FACILITY. ADDITIONALLY, DOMESTIC SHIPMENTS ARE SOMETIMES TAKING UP TO 30 DAYS TO ARRIVE AFTER THEY HAVE LEFT OUR FACILITY DUE TO USPS SHIPPING DELAYS. IF YOU CANNOT WAIT THIS ESTIMATED TIMEFRAME, PLEASE DO NOT PLACE AN ORDER.

Packages will not be refunded or reshipped once the tracking information indicates the package was delivered (marked delivered, accepted, etc.).

Make sure to try all the polishes once you receive them, especially thermals. We will not refund or replace a polish months after you received the package.

Due to the nature of the products, all sales are final. We can no longer keep track of multiple orders however, they may be combined for your convenience if you send us an email with the order numbers before they are shipped. Combined shipping does not mean you will be issued a refund on shipping costs. Please make sure that you are satisfied with your purchase before checking out.

If your package is returned due to incorrect information supplied to us, we will not refund shipping costs. Your order can be reshipped at buyer's expense or the order can be refunded minus shipping costs.

Incorrect Order/Item:
Please take a photo and contact us. We’ll get that out to you right away or refund if the item is no longer available. But please keep the item sent out as a kind gesture for your patience.

Damaged or Defective Item:
We will gladly accept returns for damaged or defective items. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you need to return an item, please contact us at deevateam@gmail.com with your order number and details about the product you would like to return. We aim to respond within 48 hours. Then we’ll give instructions for how to return items from your order. Please have photos ready of defective item(s).

Thermals/Solars:
Do not store thermals/solars in extreme conditions (e.g. in a bathroom, by windows, in direct sunlight, or in a refrigerator). High or low temperatures can damage the pigment properties. Solar transitions can be affected by the UV index in your area. Solar swatch photos are generally achieved using a UV flashlight, and thermals are generally achieved using ice water/heaters. Your transition may vary due to UV index/personal body temperature. We will not be responsible for thermals/solars that stop transitioning.

Missing Packages:
In the event that the USPS states that your package has been delivered to you but you did not receive it, you must contact your local post office within 24 hours of said delivery.

Please understand that we cannot refund you for a package that shows it was delivered to you according to tracking. It is your responsibility to follow up to locate your package. If necessary, you will need to file a lost package claim with USPS. Call: 1-800-275-8777

International Buyers:
International packages will not be replaced or refunded if they are lost, stolen, or destroyed after leaving US soil. The Don Deeva is not responsible for any customs fees, taxes, duties, or tariffs that may occur with international orders.

Social Media:
Facebook Fan Group: https://www.facebook.com/groups/DeevaLaFamilia

Facebook Business Page: https://www.facebook.com/TheDonDeeva

Instagram: https://www.instagram.com/thedondeeva/?hl=en